FAQ



RETURN & REFUNDS

We want to make sure returns are as easy as possible to do, but if you need more information on our Returns Policy, how to returns or the process then scroll down.

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.

If you return an item within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. If you return an item within 29 and 45 days of the item being delivered to you or available for collection, we'll give you an ASOS gift voucher for the amount equivalent to the price you paid for the item. To find out more about returning items between 29 and 45 days, click here. We aim to refund you within 14 days of receiving the returned item. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

We hope you're going to love everything you order from ASOS, but if you don't you can return for free.

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.

If you're a customer from the US please click here for information about returns. If you're a customer from Canada please click here for information on returns from Canada. If you're a customer from Mexico please click here for information on returns from Mexico.Click here for more information on returning a faulty item. Click here for more information on returning an incorrect item.

You can return any item to us within 45 days of receiving your original order, including sale items. For orders being delivered to a Click & Collect location, you have 45 days to return your order from the date it is received by the pick-up point.